Privacy Policy
Last updated: October 26, 2026
Vanguard Life Assurance (the “App”, also known as Vanguard Life) is provided by
Vanguard Life Assurance.
This policy explains what information we collect, how we use it, and your choices.
What the App Does
The app helps customers request insurance quotes, manage policies,
and submit claims. Some features require creating an account and signing in.
Information We Collect
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Account Information: Name, email address, phone number, password (stored securely),
and authentication tokens used to access your account.
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Quote Information: Details you submit when requesting a quote (e.g., product type,
cover amount, and any description you provide).
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Policy Information: Policy number, product type, policy period, premium amounts,
and related policy records.
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Payment Information: Payment reference, amount, status, channel/provider, and timestamps.
(We do not store full card details in the app database if processed by a payment provider.)
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Claims Information: Claim details you submit (claim type, amounts, dates, notes) and any
supporting attachments you upload (e.g., documents or images).
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Technical Data: For security and reliability, we may process IP address, device/OS
information, and server logs (including error logs) when you use the app or web services.
We do not sell personal data. We only use your information to deliver the insurance services.
How We Use Information
- Provide and operate the app features (authentication, quotes, policies, claims).
- Send service communications (e.g., approval notices, payment confirmations, password reset emails).
- Maintain security, prevent fraud/abuse, and troubleshoot issues.
- Improve performance and user experience.
Sharing of Information
- We do not sell your personal data.
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We may share information with authorized internal staff and service providers strictly to operate the service
(e.g., hosting providers, email delivery, and payment providers).
- We may disclose information if required by law or to protect rights and safety.
Data Retention
We retain account, policy, payment, and claims records as long as needed to provide the service,
support audits and reporting, comply with legal requirements, and prevent fraud/abuse.
We periodically review and minimize stored data.
Your Choices
- You may update certain profile information within the app (where available).
- You may request access, correction, or deletion of your account data by contacting us.
- You can request a password reset if you forget your password.
Security
We use administrative, technical, and organizational measures to protect information, including HTTPS/TLS
in transit and access controls on backend systems. No method of transmission or storage is 100% secure,
but we continuously improve safeguards.
Children
The app is not directed to children under 13. If you believe a child has provided personal information,
please contact us and we will take appropriate action.
Contact Us
For questions or requests regarding this policy or your data, contact us at
support@itesmw.com.